Returns and Exchanges

Returns and Exchanges of Baltic amber jewelry

At Amberizon, we want you to be completely satisfied with your Baltic Amber jewelry purchase. If for any reason you are not, we are here to assist you with our hassle-free return and exchange policy.

Return Policy

  • 30-Day Satisfaction Guarantee: We offer a generous 30-day window for returns or exchanges. If you are not delighted with your purchase, you can return the item within 30 days of receiving it.
  • Original Condition: To qualify for a return or exchange, the amber jewelry must be in its original, unworn condition with all tags and packaging intact.
  • Return Authorization: Please contact our customer support team to initiate the return process and receive a return authorization.
  • Return Shipping: The cost of return shipping is typically the responsibility of the customer unless the return is due to an error on our part.

Exchange Policy

If you'd like to exchange your amber jewelry for a different size, style, or product, please reach out to our customer support team, and they will guide you through the exchange process. Exchanges are subject to item availability.

Refund Process

Once your return is received and inspected, we will process your refund. The funds will be credited to your original payment method, and you will receive a confirmation email.

Custom and Personalized Orders

Please note that custom or personalized orders may not be eligible for return or exchange unless there is a defect or error in the product.

Damaged or Defective Items

If your order arrives damaged or if there is a defect, please contact us immediately, and we will arrange for a replacement or a refund.

Contact Us

If you have any questions about our return and exchange policy, need assistance with a return, or want to initiate an exchange, please don't hesitate to contact our customer support team. We are here to make your shopping experience enjoyable and worry-free.

Thank you for choosing Amberizon for your Baltic Amber jewelry needs. Your satisfaction is our top priority, and we look forward to assisting you with any returns or exchanges.