Frequently Asked Questions

Need Help?

We receive a variety of customer inquiries regarding every facet of amber jewelry. We trust that you'll discover the information you seek here. However, if you don't, please don't hesitate to get in touch with us. Our dedicated Amberizon customer service team is committed to responding to your query within 24 hours.

Shipping Information

1. Where do you ship?

At Amberizon, we are proud to offer worldwide shipping for our exquisite amber jewelry. We are delighted to serve customers from across the globe and have a commitment to delivering our beautiful Baltic Amber pieces to you, no matter where you are located.

Our international shipping service ensures that your chosen amber jewelry can be delivered right to your doorstep, regardless of the country you reside in. We believe that the beauty of amber knows no borders, and we are dedicated to sharing it with individuals worldwide.

Whether you're in North America, Europe, Asia, Australia, or anywhere else, we have a streamlined and reliable shipping process to make sure your amber jewelry reaches you safely and in a timely manner. We work with trusted shipping partners to provide efficient delivery services.

Kindly explore our 'Shipping' page for additional details.

2. How much is shipping and how long will it take?

We provide swift, secure, and cost-effective shipping services. In most cases, the shipping fee ranges from 4.25 to 5.90 Euros (approximately 4.50 to 6.25 US dollars) for most destinations. To determine the precise shipping fee for your order, please utilize the 'Estimate Shipping' function within your shopping cart.

3. Delivery Timeframes

Delivery Timeframes

The time it takes for your order to arrive can vary depending on your location and the specific shipping method you select during checkout. Here are approximate delivery timeframes for different regions:

  • Within Europe: You can typically anticipate delivery within 3-10 working days from the date of your order.
  • To the United States, Canada, Mexico: For orders shipped to these regions, you can generally expect delivery within 5-12 working days.
  • Please note that these timeframes are estimates, and actual delivery times may vary due to factors such as customs clearance, local delivery services, or unforeseen circumstances.

For more comprehensive and region-specific delivery information, including estimated shipping times, please refer to our dedicated 'Shipping' page. This page provides detailed insights into our shipping options, transit times, and any additional shipping-related queries you may have.

4. Where is my package?

  1. We understand the excitement of anticipating your order's arrival, and tracking your package is a straightforward process. To monitor the status and location of your shipment, follow these simple step.
  2. Upon the successful completion of your purchase, you will receive a confirmation email. This email contains essential details about your order, including a unique tracking number. This number is your key to tracking your package.
  3. Once you're on the tracking page, you'll be prompted to enter your tracking number in the provided field. Make sure to input the number accurately.
  4. After entering your tracking number, click the 'Track' or 'Submit' button. Our system will then retrieve the latest information on the status and location of your package.

    You will be presented with a detailed status update, including the current location of your package and any relevant tracking events. This information will help you know when to expect the delivery of your order.

Payment Information

1. We accept major credit cards via Stripe

We offer a hassle-free shopping experience and accept all major credit cards securely through Stripe. You can use the following major credit cards for your purchases at Amberizon:

  • Visa
  • MasterCard
  • American Express
  • Discover

Shop with confidence, knowing that your payments are processed safely and efficiently with Stripe, a trusted payment gateway.

2. We accept PayPal

Our store gladly accepts PayPal as a convenient and secure payment method. When you shop with us, you can enjoy the ease and peace of mind that come with using PayPal for your transactions.

3. We accept wire transfers (IBAN Euro payments)

We offer the convenience of wire transfers for your payment. You can make secure payments through IBAN Euro transfers, ensuring a straightforward and reliable transaction process. This payment option is suitable for customers who prefer bank transfers for their purchases.

We accept payments in EUR to our European IBAN bank accounts.

4. Don't have the payment method you can pay?

We understand that different customers have unique preferences when it comes to payment methods. We're open to accommodating alternative payment options to make your shopping experience as convenient as possible.

If you'd like to explore alternative payment methods, please don't hesitate to contact us directly.

Our dedicated customer support team will be happy to assist you in finding the best payment solution to meet your needs. Your satisfaction is our priority, and we're here to make your purchase as smooth and flexible as possible.

Ordering & Returns

1. How to order?

Please follow this instruction.

2. How fast the orders are processed?

We take pride in our commitment to providing a seamless and efficient shopping experience for our valued customers. To ensure your orders are processed promptly, it's important to note that we process orders on a daily basis.

3. Do you accept returns?

We want you to be completely satisfied with your Baltic Amber jewelry purchase. If for any reason you are not, we are here to assist you with our hassle-free return and exchange policy.

We offer a generous 30-day window for returns or exchanges. If you are not delighted with your purchase, you can return the item within 30 days of receiving it. To qualify for a return or exchange, the amber jewelry must be in its original, unworn condition with all tags and packaging intact.

Please visit “Returns & Exchanges” page for more info.

4. Can I get a discount?

Check out our promotions page for our current discounts and special offers.